Testimonials

• Winner of the Holiday Piano Giveaway Drawing

  

  Dear Mr. Chupp,

   

  I wanted to let you know how truly grateful we are for the beautiful piano you have given my family.  My son Zachary has been taking piano lessons for six months now.  He has been learning on an electric keyboard.  He said all he wanted for Christmas was a real piano.  Well sir, you have made that wish come true.  Your son delivered the piano yesterday and Zachary has been non-stop piano every since.

  I'm attaching a couple of pictures of Zachary and his brothers for you to see.

  Please accept our sincerest thank you and appreciation for this wonderful piano. 

  I hope you and your family enjoy a blessed holiday.  You have made it one for our family through your generous gift.

  Merry Christmas and Happy Holidays!

  Stacy Kern

  Stacey Kerns December '11

• Thank You Note From the Holiday Drawing Winner's Son

  

  December '11

• Thank You Note From A Steinway & Sons Model A-III Customer

  Hi Dennis,

  I hope you are well.  It's been a while but thought I'd write to touch base regarding the Steinway A-III you restored for me.

  The piano is settling in nicely and the new strings are stabilizing well.  I just had the piano tuned this week after the summer heat broke (it was particularly brutal this year), and again I am in awe of how beautiful the instrument sounds. I find myself looking forward to coming home and practicing in the evenings! My technician, who is a Steinway man himself, was particularly impressed with the belly work and the care you took in that part of the instrument. He also commented several times on the beautiful tone of the instrument, in the shadings of timbre piano produced. He agrees with me that it is a particularly beautiful piano.

  Anyway, my piano is sounding better than ever, playing marvelously, and looking like a million dollars. The touch and lightness of the action are absolutely fantastic. I am extremely happy with what you were able to do for me, especially given my budget restraints.  I just want to say thank you and if I can ever help in any way, or give a referral, please don't hesitate to call on me.

  Thank you,

  Michael Conrady

  Director of Music

  St. Thomas Aquinas Catholic Church

  Michael Conrady Director of Music St. Thomas Aquinas Catholic Church October '11

• Letter of appreciation after purchase of a Mahogany Steinway model A

  Yes, the piano arrived on Tuesday this week.  It is Gorgeous, Fabulous, and incredible!!!  I cried when the first song played. One of my dad's favorite songs "Close to You".  He was a fan of the Carpenters and always said Karen Carpenter sang much better than Barbra Streisand!  I could see him sitting at the piano.  It has been an emotional couple days!  Please relay to your staff what a wonderful job they did on the restoration.  We couldn't be more pleased!

  Thanks again!  I "liked" your company on Facebook!!

   

  Beverle

  Eric and Beverle August '11

• Pianist Robert Silverman's review of Chupp's Pianos work

  
  Thanks so much for the tour of your shop. I was wonderfully impressed with the overall quality of your work. What struck me was how you seemed to bring out the best of what each instrument can do, rather than (wrongly) to apply a single vision to every instrument you work on. Or worse, still, no vision whatsoever.

  Robert Silverman Professional Pianist (http://www.robertsilverman.ca) September, 08

• Lori who purchased a Steinway O

  Hi Dennis, Just a quick note to tell you that I had the Steinway in N.C. tuned recently. The tuner, who is also Steinway trained once again commented on the fine job you did on my piano. He said that there are very few in the country that do such a good job at rebuilding pianos. I thought it would make your day knowing that your work is appreciated!

  Lori March, 08

• Local Client who assisted a friend in the purchase of a Yamaha U-10 Upright

  

  Dennis, As my favorite old stringed instrument dealer, used to say, "I believe that the sale of musical instruments should be a service profession!" Indeed, I thought of my old friend as I watched you with Weyburn and Thelma on Thursday last week. Superb quality was actually only a part of the equation. I was so impressed with the way you listened to Weyburn and helped him come to a good decision. And then, the way you accommodated him by entering into the surprise aspect of his gift — went way beyond the expectation of professional courtesy. I'm guessing that you fully realized the gift of happiness you gave them. And that you've had that experience before! Let Kathryn and me add our thanks also. And kudos for elevating what many might think of as a daily job to a completely higher level. Cordially, Lon

  Lon Sherer, A.Mus.D. Emeritus Professor of Music, Goshen College April, 09

• From Bryan who purchased one of our restored Steinway B's

  I hope your business has been doing well. We've always wanted to drive up just to see your showroom again but somehow things have been busy (we've both finished our PhDs at this point) and we've never made it back to New Paris. Just as a side note, we're very very happy with the piano and often get compliments from our tuner on how well it holds its tune and the quality with which it was rebuilt. Please pass this along to your sons and anybody else who works in your shop! Best wishes, Bryan and Brianna

  Bryan February, 09

• Randy from California who bought a Steinway B

  Hello Dennis, I received the Steinway this morning, and the piano is awesome! you do wonderful work! Thank you for helping me with my piano purchase. Best regards, Randy

  Randy May, 09

• Proud owner of a Steinway L restored by Chupp's Piano Service

  Hi, I have recently purchased a Steinway L, #251617, which was evidently restored by you. I love it! I love the tone...everything about it! Thanks so much! Great work!

  Robert April, 09

• Customers send appreciation note about their Steinway B purchased from Chupp's Piano Service

  Dear Dennis, I wanted to write you a quick note letting you know how much we are enjoying the Steinway Model B we purchased from you. It is a lovely instrument with a wonderful sound. The piano was in almost perfect tune when it was delivered, even after the cross country move. The delivery company did a friendly and capable job. Thank you again. Adam and Kate

  Adam & Kate April, 08