When I decided to begin the process of “active replacement” for my personal piano, I knew that there was only one call I needed to make. My experience with Chupp’s Pianos, while purchasing pianos for my school some years ago, was stellar and inspired complete confidence in my decision to return to your company. My hope was to upgrade to a more professional instrument but the acquisition of a Steinway seemed like a an unrealistic fantasy. That being said, here I sit with a gorgeous Steinway B in my home. I am still overwhelmed by this gorgeous piano and I still feel like I must be dreaming.
This was only possible with your help and guidance.
My entire experience with Chupp’s Pianos was first-rate from beginning to end. Every detail was anticipated and handled in a timely and professional manner. Your expert skills as a technician and artist combined with the beauty of this instrument has a created an piano which is truly magical. I fully appreciated your desire to customize this instrument for my specific tastes and desires as an artist…..and that you did! I am having difficulty walking past this piano without stopping to play it. Needless to say, other tasks lay in wait while I continue to go through my repertoire hour after hour. I am also excitedly planning to learn new repertoire because I think it would sound so gorgeous on this instrument.
Once I made the decision to purchase this instrument, I was concerned about moving the piano to Ann Arbor and shifting my current instrument to a new location. Once again, I was assured that Chupp’s Pianos delivers all over the country and again this process exceeded my expectations. The delivery was smooth as silk and the team was professional, helpful and personable. They attended to every detail and took great care moving both instruments.
In addition to the piano and the move, I appreciated you attention to other details that I desired such as a cover, the climate control system, an artist bench, a hygrometer, the polishing cloth and my very own Steinway mug…..which I have used everyday.
I am endlessly pleased with my entire experience at Chupp’s Pianos and will continue to highly recommend you and your company to others, as I have done in the past. This experience has simply confirmed what I have known for the past fifteen years. Dennis and all the folks Chupp’s Pianos make this company truly exceptional! What a gem in the heart of Indiana!
Respectfully, Catherine A. Walker, Assistant Professor of Musical Theatre | University of Michigan Ann Arbor, MI
Thanks so much for the tour of your shop. I was wonderfully impressed with the overall quality of your work. What struck me was how you seemed to bring out the best of what each instrument can do, rather than (wrongly) to apply a single vision to every instrument you work on. Or worse, still, no vision whatsoever.
– Robert Silverman, Concert Pianist
As my favorite old stringed instrument dealer, used to say, “I believe that the sale of musical instruments should be a service profession!” Indeed, I thought of my old friend as I watched you with Weyburn and Thelma on Thursday last week. Superb quality was actually only a part of the equation.
I was so impressed with the way you listened to Weyburn and helped him come to a good decision. And then, the way you accommodated him by entering into the surprise aspect of his gift — went way beyond the expectation of professional courtesy. I’m guessing that you fully realized the gift of happiness you gave them. And that you’ve had that experience before!
Let Kathryn and me add our thanks also. And kudos for elevating what many might think of as a daily job to a completely higher level.
Emeritus Professor of Music, Goshen College
Hi, I have recently purchased a Steinway L, #251617, which was evidently restored by you. I love it! I love the tone…everything about it! Thanks so much! Great work!
Dear Dennis, I wanted to write you a quick note letting you know how much we are enjoying the Steinway Model B we purchased from you.
It is a lovely instrument with a wonderful sound. The piano was in almost perfect tune when it was delivered, even after the cross country move. The delivery company did a friendly and capable job.
Thank you again!
– Adam and Kate