Testimonial – “I never anticipated that I would actually purchase a grand piano without having played it in person first.”
We are always excited to assist our customers in finding the piano that fits their wants and needs the best. Often, this includes the selection of a piano by a client who lives well outside of our local region. The team here at Chupp’s Pianos was recently fortunate enough to be able to provide a beautiful Steinway & Sons Grand Piano to one of these national customers. We worked with them via email, phone, and video call to ensure they received an instrument that met their expectations. Our network of expert piano delivery specialists allows us to deliver across the entire country – and even overseas! They were kind enough to send in a testimonial about the piano and their experience working with Chupp’s Piano Service. We wish them many years of musical enjoyment!
Tim Chupp and his family and staff provided outstanding service for an absolutely beautiful Steinway, my family and I are thrilled with the piano. I had looked for months in my local city for a preowned Steinway, while simultaneously looking online at first for general comparison. At the start of my search, I never anticipated that I would actually purchase a grand piano without having played it in person first.
However, Chupp’s website provided a great deal of information about the company’s history, evaluation and restoration process, and attention to quality. I found a Steinway that, compared to what I had found locally, seemed too good to be true for its price vs quality. I spoke several times with Tim Chupp, who kindly arranged a video conference and sent individual videos from the piano so I could see that the website images were not photoshopped. The sound from the double-mic recording turned out to be very true to the sound of the instrument. Tim was accessible and helpful throughout the process, and in helping to arrange a terrific piano mover to traverse the 2000+ miles the piano traveled to my home.
On the day of arrival, admittedly I had butterflies in my stomach, wondering if I’d made a colossal mistake purchasing a piano online from so far away. However, immediately I heard that its tone quality is exquisite, even better than I’d heard in the recordings and very much the Steinway sound. Everything was just as described – the regulation, the pristine quality of all parts, the finish of the exterior.
Tim Chupp mentioned that Chupp’s Pianos does a majority of business online, and I can see why they are such a trusted, reputable source. I’m grateful for them guiding me through this process to a marvelous Steinway that will be in our family for decades to come.
– Danielle Schindler Cheung
About Us: Since 1975, Chupp’s Piano Service, Inc. has been specializing in the full rebuilding and restoration of vintage grand pianos. Located in the heart of Northern Indiana, our work has grown to become the preferred choice of numerous concert venues, institutions, and pianists around the world. We understand the nuances and exacting precision needed to ensure a piano that is truly tailor-made for your tastes and playing preferences.
Founded by Master Piano Technician Dennis Chupp, our team is made up of top piano specialists. Our work continues to be executed with a focus on the piano as a musical instrument foremost in mind. From pianos destined for a loving home to those crated for the concert stage, we strive to complete the finest work possible. For more information about our craft, feel free to get in touch with us via email or phone. If you are seeking a piano that has already been restored, our facility in New Paris, Indiana features one of the largest selections of fully restored Steinway & Sons pianos anywhere in the Midwest. Click to view our selection of premium restored Steinway & Sons Grands, Pre-Owned Yamaha, and many other fine pianos.
Piano Service & Restoration Since 1975 | Restored Steinway & Sons Grand Pianos | New Kawai Pianos
Comments are closed