Chupp’s Piano Service

Steinway family leadership in the ancestor room

New York Steinways vs. Hamburg Steinways – a Tail of Two Factories

Steinway & Sons New York and Hamburg | What's the Difference?

Question: “What's the difference between Steinway pianos built at the company's New York Factory and their Hamburg Factory?"

An American Company

While Charles Dicken's novel A Tale of Two Cities dealt with the cities of Paris and London, this comparison deals with New York and Hamburg. Specifically, their shared role as the home for Steinway & Sons pianos. This unusual situation has resulted in key differences between the American and European variants of these legendary musical instruments.

Contrary to the belief of some, Steinway & Sons is not a European company and have always been an American company first and foremost. Founded by German immigrant Henry E. Steinway, the New York-based company grew quickly from its modest founding in 1853 to quickly become the leading piano maker in North America. This led to increased demand for their products in both the United States and around the world. As this demand for pianos grew, the decision was made to open a factory overseas and the Steinway name returned to Germany - the City of Hamburg, to be exact.

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Piano Action Restoration & Regulation - Action Analysis - Chupp's Piano Service, Inc.

Excerpts from “The Other Masters of the Keyboard” – The Unsung Heroes of the Concert Stage

"Beauty cannot be measured, you see. It must be perceived."

The following paragraphs are taken from an article by Lili Földes entitled The Other Masters of the Keyboard. Through the experience of being married to a concert pianist (Andor Földes) and the keen eye of a journalist, Mrs. Foldes pulls back the curtain on the unsung artists of the keyboard - and the rest of the instrument we know as the piano. Read More
Steinway & Sons Logo, Piano Keys -Steinway Model B #237578

“…work was first class – one of the finest restorations.” – Google Reviews of Chupp’s Piano Service

"We can’t believe what a beautiful instrument it is; exactly as represented"

Recommendations and reviews from our friends and clients is always a great encouragement. Read on to view two recent reviews left on our Google Business listing. Thank you to Franklin and Diana for your kind words!
"We purchased our piano from Chupps in 2003 and it has been one of the best purchases we have ever made. We really had to save to buy and restore the Steinway B, but Dennis Chupp patiently helped us to find exactly what we were looking for and he restored it to perfection.   The cost was less than what others had quoted us and the quality of Chupp's work was first-class. Our piano tuner (who is quite noted herself) said it is one of the finest restorations she has seen. She loves voicing and tuning our Steinway.
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Art Case Steinway Model A-2 Grand Piano in Home - Chupp's Piano Service - Restored Pianos for Sale

Steinway Piano Provided to Little Rock, AR Clients by Chupp’s Pianos

Little Rock, AR Clients on their Chupp's Piano Service Vintage Steinway Grand Piano

We were recently fortunate enough to be able to provide a beautiful vintage Steinway & Sons Grand Piano to Sam & Kim Vallery of Little Rock, Arkansas. They were kind enough to send in a testimonial about the piano they purchased from us along with some beautiful photos, which we have included below.

"What a delightful experience it was to come and see your pianos. We had scoured our area (Little Rock) in search of the perfect piano for me, but were left disappointed. We then hit the road. We ended up in Elkhart IN, visited several stores, and saved the best for last. Dennis gave me free rein to play whatever piano I wanted. No pressure, no time frame.
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A ‘New’ Piano for the New Year – Used Upright Pianos for Sale

Pre-Owned Upright Pianos for Sale | Refurbished Pianos

2019 is underway! Whether your New Year's resolution has anything to do with music or not, we just might have the piano that is right for you. Along with our selection of rebuilt/restored grand pianos and new Kawai upright, grand and digital instruments, we also have a fine selection of pre-owned instruments at astounding prices. Here are just a few of them! Read More

The Baldwin: The Story of a Piano Restoration – Ruthmere Museum & Chupp’s Pianos

Partnering With The Ruthmere to Restore Local History 

This historic Baldwin Model M Baby Grand Piano was fully rebuilt by Chupp’s Piano Service. Built in 1938 at the Cincinnati Baldwin piano factory, this grand piano was a family heirloom of the Deputy family, the last residents of the historic Ruthmere Mansion in Elkhart, Indiana. (In fact, one of their family portraits at the museum shows the family sitting around this very piano.) The piano is believed to have been moved out of the mansion in 1969. Recently, the Deputy family generously donated the Baldwin piano to the Ruthmere Museum, returning it to its former home. This is the story of a historic piano’s full restoration. Producer/Shooter/Director: Benjamin Rogers - Music Written & Performed by Philip Balke - Special thanks to The Ruthmere Museum of Elkhart, IN. Read More
Hands on Piano | Holiday Christmas Piano Music

Christmas Piano Video Roundup – Holiday Piano Music

December 2016 | Christmas Music Video Highlights

The holiday season is here! Below are a number of videos we have produced, featuring Christmas music. Enjoy!

"Have Yourself a Merry Little Christmas" played on a vintage Steinway Model O Grand Piano by Benjamin Rogers. This classic Christmas song was written by Hugh Martin and Ralph Blane. The piano was built in 1918 at the New York Steinway Factory and features a figured African Flame Mahogany cabinet. It is currently awaiting purchase or restoration at our New Paris, IN. Rebuilding Facility.

Philip performing 'Carol of the Bells' on an Art Case 1917 Steinway & Sons Model B Grand Piano. [George Winston arrangement.] Carol of the Bells was written by Ukrainian composer Mykola Leontovych in 1914. The piano was built during the height of the golden age of piano manufacturing and features a rich, Circassian Walnut cabinet in a Louis XV style. Art Case pianos like this represent the very finest in piano craftsmanship.

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Steinway Artist John Mortensen of Cedarville University Selects Instruments from Chupp’s Pianos

Dr. Mortensen on his experience with Chupp's Piano ServiceDr. John Mortensen, Steinway Artist | Chupp's Piano Service, Inc.

Chupp's Piano Service regularly gets the opportunity to work with top University music programs and faculty. We recently completed delivery of several premium, fully restored Steinway Grand Pianos to Cedarville University in Cedarville, Ohio. This included a rare Steinway Model C, a Steinway Model L and a concert level Steinway Model D Grand Piano for the University's performance hall. [Which appropriately enough, features a soundboard made of unique Western Red Cedar.]

Dr. John Mortensen oversees the over 60 pianos utilized by the music department. An incredibly accomplished pianist, academic and overall musician, Dr. Mortensen is also an official International Steinway Artist. His writings appear in International Piano, Clavier, College Music Symposium, Piano Pedagogy Forum, and American Music Teacher. He was kind enough to write the following testimonial about his experience working with us to secure top quality instruments for the university.

The Steinway is the finest piano in the world, deserving not only elite artists to play it but also elite technicians to care for it. Dennis Chupp is just such a craftsman. A Master Technician trained at the Steinway Factory in New York, he received personal coaching from former Steinway head Service Technician Fred Drasche and has collaborated with the nation's leaders in the field of piano technology. His company, Chupp's Piano Service, specializes in re-manufacturing and repair of vintage pianos, bringing glorious new life to instruments which had fallen silent through the ravages of age, damage and neglect.
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Steinway Model M Grand Piano | Midwest Restored Steinways

Ohio Pianist Selects Restored Steinway M from Chupp’s Pianos

Kevin Vietmeier On His Golden Era Restored Steinway

Recently we were able to fully restore a golden era Steinway & Sons Model M Grand Piano for pianist Kevin Vietmeier. We were all very pleased with the tone and touch of the finished instrument. He was kind enough to leave a five star Google Review for us which we have reprinted below.
"After searching for a grand piano in Pennsylvania and Ohio (including official Steinway stores), I stumbled across Chupp's and drove out to play a Model M they had on sale. The owner, Dennis, was extremely patient and walked me through his restoration facility explaining the entire process of restoring a vintage Steinway. After playing some of their fully restored pianos, I was greatly impressed and decided to purchase a 1923 Model M and have them do a complete restoration.   Dennis and Tim were both upfront and honest with me throughout the entire process, and in the end I got a beautifully restored Steinway with the gorgeous tone I was expecting and unfortunately not hearing when playing brand new Steinways at other stores. I have had two technicians play the piano, and both were astounded at the excellent workmanship put into this instrument.

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